Terms and Conditions

Accepting these Terms

Please read these Terms of Service (“Terms”) carefully before using www.rinseandrepeatservice.com (the “Site”) operated by Rinse & Repeat Laundry Services (“Company”).

By accessing or using any content on the Site you agree to be bound by these Terms.  If you disagree with any part of the terms then you may not access the Site.

Privacy

Your use of the Site is subject to Company’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting the Site or sending emails to Company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications provided electronically to you by Company, via email and on the Site, satisfy any legal requirement that such communications be in writing.

SMS Messaging Terms

Company offers SMS messaging to customers who opt in through the waitlist sign-up form on our website. By opting in, you agree to receive text messages as described below.

Message Types: You may receive customer care messages (such as service launch notifications, neighborhood availability updates, and pickup and delivery coordination) and/or promotional messages (such as special offers, founding member discounts, and service announcements), based on the consent you provided.

Opt-In: Consent is collected through the waitlist sign-up form at www.rinseandrepeatservice.com. Separate consent is required for customer care and promotional messages.

Age Requirement: You must be 18 years of age or older to use this SMS service.

Message Frequency: Message frequency varies based on your selected preferences and active promotions.

Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: Reply STOP at any time to unsubscribe. You will receive a confirmation message and no further messages will be sent.

Help: Reply HELP for assistance or contact us at [email protected].

Carriers: Service is available on most major US carriers. Carrier support may vary. Carriers are not liable for delayed or undelivered messages.

Consent: Consent to receive SMS messages is not a condition of purchase.

Links to Third Party Sites

The Site may link to other websites (“Linked Sites”). These Linked Sites are not under the control of Company. Company is not responsible for the contents of any Linked Sites. Company provides these links as a convenience to you. The links do not constitute endorsement by Company of the site or any association with its operators.

Intellectual Property

You are granted a non-exclusive, non-transferrable, revocable license to access and use the Site in strict accordance with these Terms. All content included on this Site is the property of Company and is protected by copyright and other laws that protect Company’s intellectual property and proprietary rights. You agree to not modify, publish, transmit, reverse engineer, or create derivative works found on the Site. You agree that you do not have nor will have any ownership rights in any protected content, and that Company does not grant you any licenses, express or implied, to the intellectual property of Company except as expressly authorized by these Terms.

Indemnification

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses relating to or arising out of your use of the Site or services.

Dispute Resolution

Both You and Company agree that any dispute or claim arising from or relating to these Terms shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Liability Disclaimer

THE INFORMATION AND CONTENT ON THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. COMPANY MAY MAKE PERIODICAL CHANGES AT ANY TIME. COMPANY MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS, OR ACCURACY OR THE INFORMATION ON THE SITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES, WITHOUT LIMITATION. 

International Users

Company is owned and operated in the United States. If you access the Site or services provided by Company outside of the United States of America, you are responsible for compliance with your local laws. 

Access Restriction

Company reserves the right, in its sole discretion, to terminate your access to the Site at any time without notice.

Governing Law

These terms are governed by the laws of Texas without regard to its conflict of law rules, and the laws of the United States of America.

Entire Agreement

This agreement constitutes the entire agreement between you and Company with respect to the Site and supersedes all prior or contemporaneous communications between you and Company.

Severability

If any part of this agreement is determined to be invalid or unenforceable, the rest of this agreement shall still be enforceable and the portion deemed invalid will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

Change to Terms

Company reserves the right, in its sole discretion, to change these Terms. The most current version of the Terms will supersede all previous versions. Company encourages you to periodically review the Terms to stay informed on updates.

Contact Us

Company encourages you to contact us at [email protected] with any questions or comments regarding these Terms.

Service Terms

The following terms govern the pickup, processing, and delivery services provided by Rinse & Repeat Laundry Services (“Company”) to the customer (“Customer”). These Service Terms are incorporated into and form part of the Company’s Terms of Service.

Pickup and Delivery Schedule

All pickups must be scheduled in advance. Pickups occur on Thursdays. Clean laundry is returned by Friday of the same week. All pickups and deliveries are conducted at Customer’s front door only. Company personnel do not enter Customer’s property, including but not limited to the home, garage, side gates, or backyard. Customer’s bag must be placed at the front door prior to the driver’s arrival. Company’s driver will not wait for Customer or make a second attempt. Service is subject to modification on holidays as determined by Company in its sole discretion. Company reserves the right to adjust pickup and delivery times based on routing and processing volume.

Cancellations and Missed Service Fee

Customer may cancel a scheduled pickup without penalty by notifying Company no later than 5:00 p.m. on the Wednesday preceding the scheduled Thursday pickup. If Customer’s bag is not present at the front door at the time of the driver’s arrival, Company’s driver will not wait and will proceed to the next stop. Such instances constitute a missed pickup. A missed service fee of $90.00 will apply to any missed pickup or any delivery that cannot be completed due to an inaccessible drop location. Cancellations received after the Wednesday 5:00 p.m. deadline will also be subject to the missed service fee.

Preparation of Laundry

Customer agrees to prepare laundry for pickup in accordance with the following requirements:

• Laundry must be placed in a standard 13-gallon trash bag. Alternative containers including laundry bags, tote bags, hampers, or pillowcases will not be accepted.

• The bag must be tied shut and free of tears or holes prior to placement at the front door. Company reserves the right to reject bags that do not meet this standard.

• All items must be separated prior to bagging. Balled socks, layered garments, or items inserted inside one another are not permitted.

• If submitting multiple bags, Customer must identify each bag with a written label or note placed inside.

• Customer must remove all items from pockets prior to submission, including but not limited to currency, keys, cosmetics, writing instruments, and personal effects.

• Company is not responsible for damage to laundry or processing equipment caused by items left in pockets or bags.

Order Tracking and Chain of Custody

Each order is assigned a tracking tag at the time of pickup. This tag accompanies the order through processing and delivery. Wash and fold is a bag-level service. Company does not inventory individual garments. Inclusion of an itemized list in a laundry bag does not constitute acknowledgment or acceptance of those items by Company.

Scope of Service and Prohibited Items

Company provides wash and fold laundry service only. Company does not offer dry cleaning, bulk item processing, or any other laundry service. Customer warrants that the following items will not be included in any laundry submitted to Company for service:

• Bulk or oversized items, including but not limited to comforters, duvets, sleeping bags, blankets, pillows, and rugs

• Items labeled “Dry Clean Only” or “Hand Wash Only”

• Non-washable items of any kind

• Items contaminated with solvents, chemicals, or cleaning products

• Items containing solid human or animal waste

Company reserves the right to return prohibited items without processing or to handle such items at its sole discretion. Customer is liable for any damage caused to Company property, processing equipment, or other customers’ laundry resulting from inclusion of prohibited items.

Pickup, Delivery, and Release of Liability

All pickups and deliveries are conducted at Customer’s front door. Company personnel do not enter Customer’s property under any circumstances. Customer agrees to place their bag at the front door prior to the driver’s arrival. Clean laundry will be left at the front door upon delivery.

As a condition of service, Customer is required to execute a release waiver acknowledging the unattended nature of all pickups and deliveries and releasing Company from liability for loss, damage, or theft of items left at the front door prior to pickup or following delivery. Company is not responsible for items left unattended at any point before pickup or after delivery.

Lost Items

Company assumes no responsibility for lost items. Wash and fold is a bag-level service and does not permit item-level verification of individual garments. Inclusion of an itemized list in a laundry bag does not constitute acknowledgment or acceptance of those items by Company.

Notwithstanding the foregoing, Company maintains a tag-based chain-of-custody system and will, as a courtesy, make reasonable efforts to investigate reported concerns by reviewing the order record and coordinating with its third-party processing partner. Company makes no guarantee of resolution or reimbursement in connection with any such investigation. Customer is encouraged to report concerns promptly so that Company may document and investigate while order details remain available. Company reserves the right to decline investigation of concerns raised after an unreasonable delay following delivery.

Company is not responsible for items not confirmed as received at pickup, items left unattended at the front door prior to pickup or following delivery, or non-washable personal items (including but not limited to currency or jewelry) left in laundry bags.

Damaged Items

In the event that an item is damaged during processing, Company will issue a refund or credit calculated in accordance with the International Fair Claims Guide published by the International Fabricare Institute (“IFI”), which accounts for the age of the garment, standard depreciation, and current replacement cost. The following limits apply:

• Maximum reimbursement per item: $30.00

• Maximum reimbursement per order: $100.00

• Maximum annual reimbursement per customer: $300.00

• Company is not liable for damage to or loss of the following:

• Items with preexisting damage, wear, or compromised fabric

• Items intentionally distressed or torn by the manufacturer

• Items damaged by objects left in pockets or laundry bags

• Items with colorfastness issues not disclosed at the time of submission

• Non-washable personal items (including but not limited to currency, jewelry, or cosmetics) left in laundry bags

If Company identifies a concern regarding the condition or fabric of an item prior to processing, Company may process the item on a best-efforts basis or return it to Customer without processing. All damage claims must be submitted within 24 hours of delivery.

Payment

A minimum of two (2) bags per pickup is required. In the event that only one bag is present at Customer’s front door at the time of pickup, Customer will be charged for two bags at the applicable per-bag rate. The two-bag minimum also applies in the event of a missed pickup, which is reflected in the $90.00 missed service fee.

Customer’s payment method on file will be charged following pickup of each order. All charges for completed services are non-refundable. In the event that Customer’s payment method cannot be authorized, or if Customer has an outstanding unpaid balance, Company reserves the right to withhold scheduling access until payment is received. Company reserves the right to modify pricing with reasonable notice.

Failed Payments and Account Suspension

In the event that a charge to Customer’s payment method on file is unsuccessful, Company will automatically retry the payment within twenty-four (24) hours. If the retry is unsuccessful, Customer will be notified via text message and given three (3) calendar days to resolve the outstanding balance. Customer’s ability to schedule future pickups will be suspended for the duration of this period and will remain suspended until the balance is paid in full.

A second payment failure at any point in Customer’s account history will result in the account being placed under manual review. Company reserves the right, in its sole discretion, to reinstate or permanently bar Customer’s access to service following a second failure.

Company does not hold Customer’s laundry as a condition of payment resolution. Suspension of scheduling access is Company’s primary remedy for outstanding balances.

Third-Party Processing

Customer’s laundry is processed by a vetted third-party laundromat partner selected by Company. Company manages this relationship on Customer’s behalf. While Company takes reasonable measures to ensure consistent, high-quality processing, Company is not liable for damage or loss attributable solely to the acts or omissions of a third-party processing provider. Company may, in its sole discretion, elect to provide reimbursement in such cases in accordance with the IFI standards described above.

Last updated: May 21, 2026