By scheduling a pickup with Rinse & Repeat, you agree to the following terms. This is a plain-English summary of how our service works. For the full legal terms, see our complete Terms & Conditions. If you have questions about anything here, just reach out.

1. Service Overview

Rinse & Repeat Laundry is a pickup and delivery wash-and-fold laundry service operating in the Hutto, TX area. We pick up your laundry, route it to a trusted third-party laundromat for processing, and return it clean and folded to your door.

We are not a laundromat. We are a logistics and customer service operation. Laundry processing is handled by a vetted third-party partner. By using our service, you acknowledge this arrangement and agree to the terms below.

2. Scheduling Pickups & Deliveries

All pickups must be scheduled in advance. Here’s how it works:

• Pickup and delivery windows are assigned at the time of scheduling and will be communicated to you directly.

• Pickups occur on Thursdays; clean laundry is delivered by Friday, excluding holidays we determine in advance.

• Our driver picks up and drops off at your front door only. We do not enter your property. Think of it like an Amazon delivery, but in reverse.

• Your bag must be at the front door and ready when our driver arrives. Our driver will not wait or return for a second attempt.

• Exact timing within your window may vary based on routing and processing volume. We’ll keep you updated via text.

• We reserve the right to adjust pickup and delivery times to optimize routing for all customers.

Need to cancel? Cancel before 5:00 p.m. on Wednesday — that’s the booking cutoff for that week’s Thursday route — and there’s no fee. Cancellations after that cutoff or no-shows may result in a missed pickup fee (see Section 7).

3. Preparing Your Laundry

Place your laundry in a standard 13-gallon trash bag. The bag must be tied and in good condition — no tears or holes. Clean clothes will be returned to you in a sealed clear plastic bag.

A few things that make the process smoother for everyone:

• Use a 13-gallon trash bag. Other bag types (laundry bags, tote bags, hampers) will not be accepted.

• The bag must be tied shut and free of tears before you set it out. Damaged bags may be rejected at pickup.

• Separate your items before bagging — no socks balled up inside each other, no shirts stuffed inside other shirts.

• Remove everything from pockets. Keys, cash, lip balm, receipts — all of it. We are not responsible for items left in clothing that damage your laundry or others’ during processing.

• Do not include items that require hand washing or are labeled “Dry Clean Only.” We do not offer dry cleaning services.

• Do not include non-washable items, hazmat of any kind, or anything contaminated with solvents, chemicals, or cleaning products.

• We will not process items containing solid human or animal waste.

• Each order is tracked from pickup to delivery using a tag applied at pickup that stays with your laundry through processing. This is how we maintain chain of custody. Your laundry doesn’t mix with anyone else’s.

4. Items We Don’t Accept

We are a wash and fold service only. We do not process bulk or oversized items, and we do not offer dry cleaning. The following will not be accepted:

• Bulk or oversized items — comforters, duvets, sleeping bags, blankets, pillows, rugs, or similar

• Dry clean only items

• Hand wash only items

• Items contaminated with solvents, chemicals, or cleaning products

• Items containing solid animal or human waste

• Non-washable items of any kind

If a prohibited item is included in your bag, Rinse & Repeat Laundry reserves the right to return it without processing or handle it at our discretion.

5. Lost Items

Rinse & Repeat Laundry is not responsible for lost items. This is a bag-level service. We maintain chain of custody using order tags from pickup through delivery, but we do not log individual garments. Including an inventory list in your bag does not change this.

That said, we take our tracking system seriously and we’re willing to look into any concern. If you believe something is missing, contact us within 24 hours of delivery. We’ll review the order record and follow up with our processing partner. After 24 hours, we are unable to investigate.

Rinse & Repeat Laundry is not responsible for items not confirmed as received at pickup, items left unattended at the front door before pickup or after delivery, or non-washable personal items (like jewelry or cash) left in laundry bags.

6. Damaged Items

We care about your clothes. If an item is damaged during processing, we’ll work with you to make it right.

Reimbursement for damaged items is calculated using the International Fair Claims Guide from the International Fabricare Institute (IFI), which accounts for the age of the garment, standard depreciation, and current replacement cost. Limits are as follows:

• Maximum reimbursement per item: $30.00

• Maximum reimbursement per order: $100.00

• Maximum reimbursement per year, per customer: $300.00

We are not responsible for:

• Preexisting damage or wear to garments

• Items with compromised fabric (thin, weakened, or discolored by age)

• Intentionally distressed or torn items (e.g., ripped jeans)

• Damage caused by items left in pockets or bags (pens, lip balm, coins, etc.)

• Colorfastness issues on garments not labeled as colorfast

If we notice a concern before processing — a fragile fabric, preexisting damage, or anything that gives us pause — we may process it on a best-efforts basis or return it to you without washing.

All damage claims must be reported within 24 hours of delivery.

7. Missed Pickup & Delivery Fee

We route our driver efficiently across all scheduled stops. Our driver will not wait at your door. If your bag is not at the front door when our driver arrives, it counts as a missed pickup and a $90 fee applies. The same fee applies if a delivery cannot be completed because we have nowhere to safely leave your clean laundry.

No fee if you cancel before 5:00 p.m. Central on Wednesday (the booking cutoff for that week’s Thursday pickup). Just shoot us a text.

8. Pickup, Delivery & Release Waiver

Rinse & Repeat Laundry operates as a front-door service. Our driver picks up and drops off at your front door only. We do not enter your home, garage, side gate, backyard, or any other area of your property. If your bag is not accessible at the front door at the time of pickup, it will be treated as a missed pickup.

Because all pickups and deliveries are unattended:

• Place your bag at the front door before your pickup window. Do not leave it anywhere else on your property.

• Clean laundry will be left at your front door at delivery. Rinse & Repeat Laundry is not responsible for loss, damage, or theft after delivery.

• Rinse & Repeat Laundry is not responsible for loss or theft of items left at the front door prior to pickup.

By scheduling service, you agree to and sign a release waiver acknowledging the unattended nature of all pickups and deliveries and releasing Rinse & Repeat from liability for items left at your door before pickup or after delivery.

9. Payment

We charge your card on file after your laundry is picked up. Here’s what to know:

• There is a two-bag minimum per pickup. If only one bag is present at your door at the time of pickup, you will be charged for two bags.

• Payment is processed via Stripe. We do not store your card information directly.

• All completed service charges are non-refundable. If there’s an issue with your order, contact us within 24 hours and we’ll make it right.

• Subscription customers: your monthly rate is charged at the start of each billing cycle. Cancellation takes effect at the end of the current billing period.

We reserve the right to update our pricing with reasonable notice. If a pricing error affects your order, we’ll contact you before charging your card.

Failed Payments

If your payment doesn’t go through, here’s what happens:

• Your card will be retried automatically within 24 hours.

• If the retry fails, you’ll receive a text notification with 3 days to update your payment method and clear the balance. New pickups cannot be scheduled during this window.

• If the balance isn’t resolved within 3 days, your account will be suspended and scheduling will be disabled until payment is received.

• A second payment failure at any point will place your account under manual review. Reinstatement is at Rinse & Repeat’s sole discretion.

Card issues happen. If you need a little extra time, just reach out before the 3-day window closes. We’d rather work it out than lose you as a customer.

10. Third-Party Processing

Your laundry is processed by a vetted third-party laundromat partner. Rinse & Repeat Laundry selects and manages this relationship on your behalf, and your service experience is our responsibility, not theirs.

While we do everything we can to ensure consistent, high-quality processing, Rinse & Repeat Laundry is not liable for damage or loss caused solely by a third-party processing partner. In those cases, we may, at our discretion, choose to reimburse you in line with the IFI standards described in Section 6.

11. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we’ll update the effective date at the top of this page. Continued use of our service after any changes constitutes acceptance of the updated terms.

12. Questions?

We’re real people and we want to get it right. If something feels off or you have a question about any of this, reach out:

Email: [email protected]

Website: www.rinseandrepeatservice.com

Service Area: Hutto, TX